Custom Product Disclaimer and Terms of Use
Custom Product Disclaimer and Terms of Use
Build Your Own Vitamin C Oil – The Vitamin C Company
By using our customizable skincare service, you acknowledge and agree to the following Terms & Conditions.
Know Your Skin – Important Usage Advisory
Before creating your custom oil, it is your responsibility to understand your skin and the ingredients you select.
We strongly encourage you to:
Identify your skin type (e.g., dry, oily, sensitive, acne-prone, combination)
Research every ingredient to ensure it is appropriate for your specific skin needs and concerns
Learn about possible side effects, contraindications, and interactions between ingredients.
Using too many actives or using them improperly can lead to:
Skin irritation or peeling
Contact dermatitis
Barrier damage
Breakouts or worsening of existing conditions
Other side effects not listed above
We highly recommend:
Starting with a minimal number of actives
Staying under 30% total active ingredients
Performing a patch test before full-face use
This product is intended for experienced skincare users. If you're unsure, please consult a licensed skincare professional before proceeding. You can also try one of our premade formulations that we have ensured work very well.
Product Experience & Texture
Selecting a high number or concentration of actives may result in a rich, oily, or heavy texture. It could potentially be too heavy for your skin to absorb the product.
Certain ingredients such as sea buckthorn oil, licorice root extract, elderberry extract, and essential oils may cause temporary or permanent staining on skin, towels, linens, or clothing.
Some ingredients may cause dryness, tingling, or irritation, particularly at higher concentrations.
Ingredient Format & Blend Transparency
Each customization option in our product builder is accompanied by an ingredient list that reflects what is actually included in that specific selection.
Some options are pre-formulated blends, meaning the featured ingredient (such as retinol, peptides, or botanical extracts) is combined with carriers, emulsifiers, solubilizers, or preservatives for improved stability, skin compatibility, and safety.
Other options are single-ingredient inputs, used in their pure form.
We provide these ingredient disclosures to help you make informed decisions. By building a custom product, you acknowledge that:
You have reviewed the full ingredient list for each option you select
You understand the difference between a blend and a pure ingredient
You accept that support ingredients may be present in selected blends to ensure performance, preservation, or skin delivery
This level of transparency is part of our commitment to safe, high-quality customization.
Packaging & Labeling
Products are provided in functional amber glass dropper bottles with a basic identification label.
Packaging is not designed for resale, gifting, or decorative display.
Slight variations in appearance, thickness, or scent may occur due to ingredient load or raw material variation.
Photosensitizing Ingredients
Your custom product may include ingredients that increase sensitivity to sunlight, including:
Retinol
Orange Essential Oil
If your formula includes these, we strongly recommend:
Using the product only at night, or
Applying broad-spectrum SPF daily
Avoiding direct sunlight exposure after application
Stability, Ingredient Accuracy & Additives
We take pride in providing products that are stable, safe, and effective. To achieve this:
We may include additional ingredients (e.g., emulsifiers, stabilizers, solvents, thickeners, preservatives and any other ingredient that we deem necessary for the formulation) that are not explicitly shown during customization although we do try to limit adding any ingredient that you do not see.
For example: Retinol may be encapsulated in a liposome, and Acetyl Hexapeptide-8 is delivered in a water-in-oil emulsion requiring preservation
We use Phenoxyethanol and Ethylhexylglycerin for safe preservation when water-based ingredients are included unless the included ingredients contain highly ethoxylated compounds then we will use Caprylhydroxamic Acid, Caprylyl Glycol, and Glycerin.
Ingredient measurements are taken with care using precision equipment, but minor variation may occur
Viscosity, texture, or color may shift based on your formula
Shipping Conditions & Heat Exposure
Orders ship from Michigan, and may be exposed to temperatures of 96°F or higher during transit
While the formula is generally stable, we are not responsible for visual or sensory changes due to heat exposure
These changes (e.g., oil separation, scent fading) do not affect product performance
If the product contains retinol which is very sensitive to heat, we highly recommend a faster shipping method to help prevent heat exposure.
To preserve freshness:
Store in a cool, dry place
Keep away from direct sunlight
Use within 3–6 months of opening
No Resale or Commercial Use
Custom products are intended for personal use only
Resale, redistribution, or relabeling for commercial purposes is strictly prohibited and violates our Terms of Service
Please contact us directly if you seek product development, or product manufacturing commercially
Refunds & Return Policy
Due to the personalized nature of this product, all sales are final
We do not accept returns or exchanges except for:
Orders damaged in transit
Manufacturing defects reported within 7 days of delivery
Safety Warnings – Not for Use By:
This product is not recommended for use by:
Children under 18
High-potency actives may not be suitable for developing skin
Individuals who are pregnant or breastfeeding
Your formula may contain retinol, bakuchiol, or essential oils not recommended during pregnancy
Those with very sensitive, damaged, or broken skin
Actives may cause further irritation
Users on prescription skincare (acne meds, retinoids, chemical exfoliants)
Combining with additional actives may increase the risk of reaction
Individuals with known allergies to botanicals, essential oils, or fruit extracts
Common sensitivities include citrus oils, licorice, elderberry, and sea buckthorn
Customer Responsibility & Consent
By purchasing and using this custom skincare product, you agree to the following:
You are creating a custom formula based on your personal selections, and you accept full responsibility for its use
This product is not evaluated by the FDA and is not intended to diagnose, treat, or cure any condition
You agree to perform a patch test before full use
You understand and accept that we are not liable for any side effects or unexpected outcome resulting from your ingredient choices or product use
You agree to properly store and handle your product and avoid contamination
You understand that this product is non-returnable and final sale, except in the case of confirmed damage or defect
Checkout Agreement
Before placing your order, you must confirm:
"I have read and agree to the Custom Product Terms & Conditions."
"I understand this is a custom product and cannot be returned or exchanged."